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DAN RALSTON'S COMPUTER TIPS

QUESTIONS

Today's tip is about how to avoid Spyware attacks: Spyware is a software program that is installed without your knowledge when you unknowingly enter an offending website. Spyware hijacks your browser. One thing Spyware does, when you open your browser window, is to display a homepage other than the one you have set. This is referred to as a "browser hijacker". Adware is, also, spyware but it sporadically pops up ads in your browser window. The offending web site secretly plants executable programs in your hard drive on your computer and then makes changes in the Windows registry.

Many of the larger spyware prevention programs now include search and destroy routines for hijacks.

An interesting site to find more information on Spyware is www.spywareinfo.com/articles/hijacked

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What can you expect?
You can be sure that every time you come to us, you will receive fast and friendly service that will make your computer problems a lot less stressful. Besides repairing the problem, we will take the time to explain to you what has happened to your computer and what to watch for next time. Our goal is to help you! Each computer is handled with care and respect. You can call us for help on any computer related problems or questions. Just another way we are your computing partner .
Sometimes there are a few common issues that you have questions about. Here are a few pages to deal with those Support and Tips questions, that may help.
Question: Sometimes no matter what I do with my mouse, it doesn't get the computer to respond? Why does that happen and what should I do?
Answer:

When your computer isn't responding, computer people sometimes say that your computer is hung up or frozen.
One reason might be that it is running out of usable memory (resources).

The first thing you can do is to shut down your computer and reboot it. If your problem stops, you may want to add memory.

If you decide to add more memory, contact Dan for information.

 

Question: I am unable to receive and send email. Why?
Answer: If you are using the correct user name and password and are still not able to use your email, I'll give you three of the many possibilities why your email is not working correctly.
1. You might have a missing internet connection. So, call your service provider to verify that your computer is connecting to the internet.
2. Your email program might not be configured correctly. A POP server is used to retrieve mail and an SMTP server is used to send mail. So, verify the correct server and port are defined. Check your email program to be sure it is configured properly.
3. Your email program might be corrupted. We suggest you reinstall your email program, which may not be a simple task.

 If you need help, email Dan or call 814-563-9551.

 


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